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Your Account

Your FocusMe account is the email address and password you use to log in. It holds your licence or trial, and it is what syncs plans, tasks and activity between your computers.
  • Create an account on focusme.com when you buy or start a trial, or from the app via the account icon → Sign in → Create account
  • Manage it online at focusme.com/my-account — orders, licence details, downloads and accountability settings
  • In the app, click the account icon at the top right of the window. When you are logged in, the menu shows your user name, a My account link that opens your account on focusme.com, and Log out. When you are logged out it offers Sign in and Activate a license. See Log In & Sync

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Changing Your Password

  1. Click the account icon and choose Sign in (log out first if you are logged in; all plans must be stopped)
  2. Click Forgot password? in the Sign in dialog
  3. Follow the link in the email FocusMe sends you and choose a new password
  4. Log back in on each of your computers

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Your Licence

Logging in validates a purchased licence automatically. To enter a key manually, activate offline, or check how many computers your licence allows, see Activate a Licence.

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Devices

Each computer you log in on is registered against your account. You will meet the list in two places:
  • Sync to Devices in a plan’s Review step lists every device, when it was last seen, and lets you choose where that plan runs
  • The Activity page’s device filter lets you view All devices or a single one
A licence covers a fixed number of computers at once. To free a seat from a computer you no longer use, contact support.

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Your Data

FocusMe keeps two kinds of data on its servers: To use Delete My Data:
  1. Open Settings → System
  2. Click Delete My Data and confirm in the Delete Anonymous Data dialog with Delete
  3. FocusMe replies Your deletion request has been accepted. Your anonymous data will be permanently removed from our servers shortly.
To close the account itself, contact support.

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Subscriptions, Cancelling and Refunds

To buy a licence from the app, click Upgrade on the free trial card in the sidebar. Payments are handled by Paddle, FocusMe’s payment provider. Your receipt email contains a link to manage the subscription — update card details, or cancel so that it does not renew. Access continues until the end of the period you have paid for. For cancellation help, refund requests or licence transfers, contact support with the email address on the order.