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Your Account

Your FocusMe account is the email address and password you use to log in. It holds your licence or trial, and it is what syncs plans, tasks and activity between your computers.
  • Create an account on focusme.com when you buy or start a trial, or from the app via Login → Sign up free
  • Manage it online at focusme.com/my-account — orders, licence details, downloads and accountability settings
  • In the app, click Login / Logout in the sidebar; see Log In & Sync

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Changing Your Password

  1. Click Login in the sidebar (log out first if you are logged in — all plans must be stopped)
  2. Click Reset password in the login dialog
  3. Follow the link in the email FocusMe sends you and choose a new password
  4. Log back in on each of your computers
If Save my login info is ticked, FocusMe logs in automatically at start-up. After a password change, log out and back in so the saved details are updated.

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Your Licence

Logging in validates a purchased licence automatically. To enter a key manually, activate offline, or check how many computers your licence allows, see Activate a Licence.

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Devices

Each computer you log in on is registered against your account. You will meet the list in two places:
  • Sync to Devices in a plan’s Review step lists every device, when it was last seen, and lets you choose where that plan runs
  • The Activity page’s device filter lets you view All devices or a single one
A licence covers a fixed number of computers at once. To free a seat from a computer you no longer use, contact support.

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Your Data

FocusMe keeps two kinds of data on its servers: To use Delete My Data:
  1. Open Settings → System
  2. Click Delete My Data and confirm in the Delete Anonymous Data dialog with Delete
  3. FocusMe replies Your deletion request has been accepted. Your anonymous data will be permanently removed from our servers shortly.
To close the account itself, contact support.

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Subscriptions, Cancelling and Refunds

Payments are handled by Paddle, FocusMe’s payment provider. Your receipt email contains a link to manage the subscription — update card details, or cancel so that it does not renew. Access continues until the end of the period you have paid for. For cancellation help, refund requests or licence transfers, contact support with the email address on the order.